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Terms of use

Students and Recruiting Colleagues:

MOAF Consulting will make every effort to obtain all necessary information before applying to colleges/universities, and for applicable visas; and that college/university admission remains the decision of the admissions committee; and that the issuance of a visa or study permit remains the decision of the Consular General

By submitting an online request, you agree to the following terms and condition:

  • Agree that the consultation and administrative fees are non-refundable regardless of the outcome of the application (s)
  • Agree that information provided to MOAF Consulting is true and accurate
  • Agree to promptly update MOAF Consulting with changes in information provided
  • Agree that the terms of this service agreement are binding and shall be governed by, and in accordance with the Canadian Law; any disputes there under shall be subject to the jurisdiction of the Ontario Courts

Canadian Immigration Clients

For Canadian immigration clients: MOAF Consulting (RCIC) is a member of Immigration Consultants of Canada Regulatory Council (the “Council”), the regulator in Canada for immigration consultants

By submitting an online request and payment, you agree to the following terms of use:

1. Definitions

The terms “Client”, “Council”, “Disbursement” and “RCIC” shall have the meaning given as follows:

“Client” means a person or entity whose interests the RCIC undertakes to advance, for a fee or other consideration, regarding a proceeding or application, under the Immigration and Refugee Protection Act.

“Council” means the Immigration Consultants of Canada Regulatory Council (ICCRC)

“Disbursements” means miscellaneous expenses incurred by the RCIC in the course of providing services to a Client such as courier fees, and for the purpose of clarity, excludes fees for services rendered by the RCIC

“RCIC” means a Regulated Canadian Immigration Consultant authorized by the council to perform immigration services

2. RCIC Responsibilities and Commitments

The Client asked the RCIC, and the RCIC has agreed, to act for the Client in the matter of their application. In consideration of the fees paid and the matter stated above, the RCIC agrees to do the following:

  • 1. Advise the Client with respect to Canadian Immigration law
  • 2. Liaise between the Canadian Government and the Client
  • 3. Prepare all forms and submissions
  • 4. Update the Client on the progress of his application
  • 5. Prepare the Client for any interview related to the application (if required)
  • 6. Monitor the case progress through completion

3. Client Responsibilities and Commitments

The Client must provide, upon request from the RCIC: All necessary documentation as requested

The Client understands that he/she must be accurate and honest in the information he/she provides and that any inaccuracies may void this Agreement, or seriously affect the outcome of the application or the retention of any status he/she may obtain. The RCIC’s obligations under the Retainer Agreement are null and void if the Client knowingly provides any inaccurate, misleading or false material information. The Client’s financial obligations remain.

In the event the Immigration, Refugees and Citizenship Canada (IRCC) or Employment and Social Development Canada (ESDC) should contact the Client directly, the Client is instructed to notify the RCIC immediately.

The Client is to immediately advise the RCIC of any change in the marital, family, or civil status or change of physical address or contact information for any person included in the application. Further, if such changes or any other changes require additional services not herein referred to, they shall be agreed upon apart from this commitment.

Billing, Payment Terms and Conditions

The Client will be billed both the professional and immigration fees plus applicable taxes. It is recommended that the client make necessary enquiries about the charges or fees payable.

Conditions, Obligations and Agreements

  • The Client acknowledges that the granting of a visa or status and the time required for processing applications is at the sole discretion of the government and not the RCIC.
  • The Client acknowledges that fees paid for services does not guarantee any admission to Canada or any other country, nor have a representation been made that the success of the client’s application is guaranteed.
  • The Client acknowledges and agrees that applications will be filed in a Canadian Consulate or High Commission in the applicable country or any other Visa Office mutually agreed upon, and that it may be required to attend an interview at the location; however, this does not guarantee that applications will be accepted.
  • The Client acknowledges and agrees that he/she is responsible for making all necessary applications for Passport(s), Visitors’ Visas etc., and any costs incurred to attend such an interview.
  • The Client agrees that that the RCIC will not be responsible for a refusal decision based on the medical condition, criminality, false information or fraudulent documents of the applicant or any of the family members included in the application.
  • The Client acknowledges that until his/her application is approved, he/she should not sell or otherwise dispose of any property or sever any business or employment contracts.
  • The Client acknowledges that if his/her case involves several steps, the RCIC is not obligated to represent him/her in all steps of the process beyond those initially agreed upon. The RCIC may withdraw from representing the Client in any additional stages, or the RCIC and the Client may make a new agreement, effective only after put in writing, for continued representation for any additional or new steps not described as initially agreed.
  • The Client agrees that the fees paid are for services indicated, and any refund is strictly limited to the amount of fees paid. Unused fees will be refunded via bank transfer to the client’s account within 14 business days.

Dispute Resolution Related to the Code of Professional Ethics

In the event of a dispute related to the Code of Professional Ethics, the Client and RCIC are to make every effort to resolve the matter between the two parties. In the event a resolution cannot be reached, the Client is to present the complaint in writing to the RCIC and allow the RCIC 30 Calendar days to respond to the Client.

In the event the dispute is still unresolved, the Client may follow the complaint and discipline procedure outlined by the Council on their website: https://iccrc-crcic.ca/public

ICCRC Contact Information:
Immigration Consultants of Canada Regulatory Council (ICCRC) 5500 North Service Rd., Suite 1002 Burlington, ON, L7L 6W6 Toll free: 1-877-836-7543

Confidentiality

All information and documentation reviewed by the RCIC, required by IRCC and all other governing bodies, and used for the preparation of the application will not be divulged to any third party, other than agents and employees, without prior consent, except as demanded by law. The RCIC, and all agents and employees of the RCIC, are also bound by the confidentiality requirements of Article 8.1 and 8.5 of the Code of Professional Ethics.

The Client agrees to the use of electronic communication and storage of confidential information. The RCIC will use his/her best efforts to maintain a high degree of security for electronic communication and information storage.

Force Majeure

The RCIC’s failure to perform its responsibilities, as a result of conditions beyond his/her control such as, but not limited to, governmental restrictions or subsequent legislation, war, strikes, or natural disasters/Acts of God, shall not be deemed a breach of this Agreement. The Client acknowledges that the RCIC cannot be responsible for unexpected changes due to the retroactivity provisions or change in Government policies according to the Immigration Act and regulations.

Change Policy

The Client acknowledges that if the RCIC is asked to act on the Client’s behalf on matters other than those outlined in the initial Agreement, or because of a material change in the Client’s circumstances, or because of material facts not disclosed at the outset of the application, or because of a change in government legislation regarding the processing of immigration-related applications, the Agreement can be modified accordingly.

Termination

The Agreement is considered terminated upon completion of tasks initially agreed.

The Agreement is considered terminated if material changes occur to the Client’s application or eligibility, which make it impossible to proceed with services detailed in the initial Agreement.

The Agreement may be terminated, upon writing, by the Client at which time, any outstanding fees or disbursements must be remitted by the Client to the RCIC

Pursuant to Article 14 of the Code of Professional Ethics, the Agreement may be terminated, upon writing, by the RCIC, provided withdrawal does not cause prejudice to the Client.

Governing Law

Agreements shall be governed by the laws in effect in the Province/Territory of Ontario, Canada, and the federal laws of Canada applicable therein and except for disputes stated above, any dispute with respect to the terms of this Agreement shall be decided by a court of competent jurisdiction within the Province/Territory of Ontario, Canada.

Miscellaneous

The agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements, understandings, warranties, representations, negotiations and discussions, whether oral or written, of the parties except as specifically set forth herein.

The agreement shall be binding upon the parties hereto and their respective heirs, administrators, successors and permitted assigns.

The agreement may only be altered or amended when such changes are made in writing and executed by the parties hereto.

The headings utilized in these terms of use are for convenience only and are not to be construed in any way as additions to or limitations of the covenants and agreements contained in this Agreement.

The Client acknowledges that he/she has had sufficient time to review these terms of use and has been given an opportunity to obtain independent legal advice and translation prior to the execution and delivery of this Agreement. Furthermore, the Client acknowledges that he/she has read a copy of this Agreement and agrees to be bound by its terms.

Other Immigration Clients

MOAF Consulting will make every effort to obtain all necessary information before applying for applicable visas; and that the issuance of a visa or study permit remains the decision of the Consular General

By submitting an online request and payment, you agree to the following terms of use:

Definitions

The terms “Client” and “Disbursement” shall have the meaning given as follows:

“Client” means a person or entity whose interests MOAF Consulting undertakes to advance, for a fee or other consideration, regarding a visa application

“Disbursements” means miscellaneous expenses incurred by MOAF Consulting in the course of providing services to a Client such as courier fees, and for the purpose of clarity, excludes fees for services rendered by MOAF Consulting

Responsibilities and Commitments

The Client asked MOAF Consulting, and MOAF Consulting has agreed, to act for the Client in the matter of their application. In consideration of the fees paid and the matter stated above, MOAF Consulting agrees to do the following:

  • Advise the Client with respect to applicable laws
  • Liaise between the applicable Government and the Client
  • Prepare all forms and submissions
  • Update the Client on the progress of their application
  • Prepare the Client for any interview related to the application (if required)
  • Monitor the case progress through completion

Client Responsibilities and Commitments

The Client must provide, upon request from MOAF Consulting: All necessary documentation as requested

The Client understands that he/she must be accurate and honest in the information he/she provides and that any inaccuracies may void this Agreement, or seriously affect the outcome of the application or the retention of any status he/she may obtain. MOAF Consulting’s obligations under the Agreement are null and void if the Client knowingly provides any inaccurate, misleading or false material information. The Client’s financial obligations remain.

In the event the embassy should contact the Client directly, the Client is instructed to notify MOAF Consulting immediately.

The Client is to immediately advise MOAF Consulting of any change in the marital, family, or civil status or change of physical address or contact information for any person included in the application. Further, if such changes or any other changes require additional services not herein referred to, they shall be agreed upon apart from this commitment.

Billing, Payment Terms and Conditions

The Client will be billed both the professional and immigration fees plus applicable taxes. It is recommended that the client make necessary enquiries about the charges or fees payable.

Conditions, Obligations and Agreements

The Client acknowledges that the granting of a visa or status and the time required for processing applications is at the sole discretion of the government and not MOAF Consulting.

The Client acknowledges that fees paid for services does not guarantee any admission to the country of choice, nor have a representation been made that the success of the client’s application is guaranteed.

The Client acknowledges and agrees that applications will be filed in the applicable country or any other visa office mutually agreed upon, and that it may be required to attend an interview at the location; however, this does not guarantee that applications will be accepted.

The Client acknowledges and agrees that he/she is responsible for making all necessary applications for Passport(s), Visitors’ Visas etc., and any costs incurred to attend such an interview.

The Client agrees that that MOAF Consulting will not be responsible for a refusal decision based on the medical condition, criminality, false information or fraudulent documents of the applicant or any of the family members included in the application.

The Client acknowledges that until his/her application is approved, he/she should not sell or otherwise dispose of any property or sever any business or employment contracts.

The Client acknowledges that if his/her case involves several steps, MOAF Consulting is not obligated to represent him/her in all steps of the process beyond those initially agreed upon. MOAF Consulting may withdraw from representing the Client in any additional stages, or MOAF Consulting and the Client may make a new agreement, effective only after put in writing, for continued representation for any additional or new steps not described as initially agreed.

The Client agrees that the fees paid are for services indicated, and any refund is strictly limited to the amount of fees paid. Unused fees will be refunded via bank transfer to the client’s account within 14 business days.

Dispute Resolution

In the event of a dispute, the Client and MOAF Consulting are to make every effort to resolve the matter between the two parties. In the event a resolution cannot be reached, the Client is to present the complaint in writing to MOAF Consulting and allow MOAF Consulting 30 Calendar days to respond to the Client. In the event the dispute is still unresolved, both parties must agree to mediate, and then agree on a mediator. A mediator must be from the province of Ontario.

Confidentiality

All information and documentation reviewed by MOAF Consulting, required by all governing bodies, and used for the preparation of the application will not be divulged to any third party, other than agents and employees, without prior consent, except as demanded by law. MOAF Consulting, and all agents and employees of MOAF Consulting, are also bound by confidentiality.

The Client agrees to the use of electronic communication and storage of confidential information. MOAF Consulting will use his/her best efforts to maintain a high degree of security for electronic communication and information storage.

Force Majeure

MOAF Consulting’s failure to perform its responsibilities, as a result of conditions beyond his/her control such as, but not limited to, governmental restrictions or subsequent legislation, war, strikes, or natural disasters/Acts of God, shall not be deemed a breach of this Agreement. The Client acknowledges that MOAF Consulting cannot be responsible for unexpected changes due to the retroactivity provisions or change in Government immigration and visa policies.

Change Policy

The Client acknowledges that if MOAF Consulting is asked to act on the Client’s behalf on matters other than those outlined in the initial Agreement, or because of a material change in the Client’s circumstances, or because of material facts not disclosed at the outset of the application, or because of a change in government legislation regarding the processing of immigration-related applications, the Agreement can be modified accordingly.

Termination

The Agreement is considered terminated upon completion of tasks initially agreed.

The Agreement is considered terminated if material changes occur to the Client’s application or eligibility, which make it impossible to proceed with services detailed in the initial Agreement.

The Agreement may be terminated, upon writing, by the Client at which time, any outstanding fees or disbursements must be remitted by the Client to MOAF Consulting

The Agreement may be terminated, upon writing, by MOAF Consulting, provided withdrawal does not cause prejudice to the Client.

Governing Law

Agreements shall be governed by the laws in effect in the Province/Territory of Ontario, Canada, and the federal laws of Canada applicable therein and except for disputes stated above, any dispute with respect to the terms of this Agreement shall be decided by a court of competent jurisdiction within the Province/Territory of Ontario, Canada.

Miscellaneous

The agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes all prior agreements, understandings, warranties, representations, negotiations and discussions, whether oral or written, of the parties except as specifically set forth herein.

The agreement shall be binding upon the parties hereto and their respective heirs, administrators, successors and permitted assigns.

The agreement may only be altered or amended when such changes are made in writing and executed by the parties hereto.

The headings utilized in these terms of use are for convenience only and are not to be construed in any way as additions to or limitations of the covenants and agreements contained in this Agreement.

The Client acknowledges that he/she has had sufficient time to review these terms of use and has been given an opportunity to obtain independent legal advice and translation prior to the execution and delivery of this Agreement. Furthermore, the Client acknowledges that he/she has read a copy of this Agreement and agrees to be bound by its terms.

MOAF Consulting

Empowering Future Generations